Professional Experience

  • Experienced Technical Account Manager

    • Versed in working with enterprise level organizations

    • Assists clients in reaching business and technical objectives

    • Serves as a liaison between client and company

    • Provides escalation, strategic planning and support via customer advocacy

  • Bachelor of Science in IT Management

    • President’s List

    • 3.82 GPA

    • Non-Traditional Student

  • Certified AWS Cloud Practitioner

  • Certified AWS Solutions Architect Associate

  • Certified Azure Fundamentals

 

Soft Skills

  • Executive-Level Presentations

  • Cross-Department Collaborator

  • Created Initiatives based on Client Feedback and Led Projects for Fulfillment

  • Leader Among Teammates

  • Facilitates Training for Newly Onboarded Employees

  • Coordinates Project Plans, Timelines and Confirms Deliverability with Allocated Resources

  • Provides Tools and Documentation to Peers to Share Knowledge and Increase Process Efficiencies

  • Team Player Who will Perform Duties Inside and Out of Scope to Successfully Onboard and Prevent Project Latency

  • Certified Scrum Master

    • Led multiple successful enterprise projects

    • Helped facilitate and engage cross functional teams to collaborate on strategic objectives

  • Certified Scrum Product Owner

    • Professionally addresses client concerns and works with product teams as “Voice of the Customer”